News10NBC Investigates: Greece housing development slowed over struggles to get RG&E power
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ROCHESTER, N.Y. — A lot of our investigations into RG&E exposed problems with enormous bills, customer service and surprise shut-offs.
Tonight, we turn our camera onto a housing development that has slowed because builders say it cannot get RG&E to show up and provide power.
“This is considered the third phase right here we’re driving through,” Carlo Callea as he drove me through his housing development called The Villas at Town Center on Long Pond Road.
Some of the homes are done and have people living in them. But many are empty, unfinished and not yet built because he can’t get RG&E to show up and install power and gas.
Brean: “And why is that?”
Carlo Callea: “They have not shown up on site. We can’t get them to give us an exact date.”
A lot of our investigations into RG&E exposed problems with enormous bills, customer service and surprise shut-offs.
Callea says he’s had to slow some of the work because of that.
Brean: “Should it be in by now?”
Callea: “It should be in as we submitted our paperwork in June 2021.
RG&E told me it’s looking into this and will have more information later in the week. Rick Herman runs the Rochester Home Builders’ Association and he says he talks with RG&E’s upper management.
“Is it perfect?” he said. “No, it’s not perfect. But we didn’t expect anything to happen overnight.”
Herman says RG&E is working on an app for contractors early next year.
Brean: “Do you have a sense of hope that things are going to change? Do you see a light at the end of the tunnel?”
Herman: “Well, I’m hoping so. Some of the solutions we have heard are acceptable if they can get them in place in time.”
Callea: “It costs us thousands and thousands of dollars by one, not being able to finish the units, which in turn we can’t rent the units. Like this home here, has the drywall staged, ready to go in, but it cannot be installed due to [the fact that] we have no heat, no electric.”
Brean: “If you had power and gas could people move in?”
Callea: “This project here would be in the final stages of production if we had power a month ago.”
More about billing issues with RG&E:
- Community members will hold town hall next week to discuss public takeover of RG&E
- RG&E billing chaos continues
- RG&E Customers protest at Rochester City Hall
- Business customers having issues with RG&E too
- New Business Spends 17+ Hours Trying to Get RG&E to Hook up Gas Line
- NYS regulators launch new investigation into RG&E
- RG&E President: ‘We’re in the storm’ of customer service issues
- City leaders flipping the switch, wanting to take over RG&E
- RG&E threatening to shut off customers for uninspected meters
- Lifespan Helping Elderly Customers Worried about High RG&E Bills
- Public hearings begin on RG&E and NYSEG rate hike requests
- RG&E president responds to billing issues and PSC penalty
- RG&E penalized $900,000 for missing bill service quality metric
- Hilton Man Gets $7,622 Bill from RG&E
- RG&E and NYSEG to begin installing smart meters across the region
- President of RG&E: “We’re working on ways to make billing more efficient”
- Good Question: What’s behind RG&E billing issues?
- An Irondequoit man’s big RG&E bill spurs a call to News10NBC
- RG&E answers questions about months of no bills
- After months of no bills, pizza shop owner gets $6,168 RG&E bill
- ‘We were shocked’: Marion family facing nearly $1K utility bill
- RG&E offers help, suggestions for customers stunned by big bills