FARMINGTON, N.Y. – Homeowners in Farmington say while their neighbors’ homes are getting fixed after July’s wild hail storms, their insurance company, Allstate, is low-balling them, leaving their homes still full of holes.

News10NBC Chief Investigative Reporter Berkeley Brean met with a group of Allstate customers, all of whom said they still have problems with their claims.

The July hail storm poured down on their homes in Farmington, causing damage to roofs, cars, and siding. Homeowners Alana Dodgson and Frank Ventura showed Berkeley the holes in the back of their house, with damage estimates reaching $70,000.

Alana Dodgson, homeowner: “And Allstate has initially offered us a little over $7,000.”

Berkeley Brean, News10NBC: “Basically Allstate told you they only want to replace the siding parts that were damaged?”

Frank Ventura, homeowner: “Yes. So I’ll have a two-toned house.”

What bothers the owners is seeing their neighbors, who have different insurance companies, getting their homes repaired.

Berkeley Brean: “And the only difference is?”
 
“The insurance companies!” the owners said in unison.
 
Berkeley Brean: “They’ve got different companies?”
 
“Yes. Correct,” they said.

Kristin Wright’s neighbor, covered by a different company, just had a dumpster dropped off for repairs. Meanwhile, Wright’s house and roof are still full of holes.

Kristin Wright, homeowner: “They tried to say there wasn’t damage here.”

She circled all the holes on the side of the garage and even saved the hail that hit her home.

James Hessenius, homeowner: “My estimate was roughly about $50,000 and I’ve got about $20,000.”

James Hessenius: “If I want to get my house the way it was before the storm I’m still looking at thousands of dollars out of pocket instead of that $500 deductible.”

Frank Ventura: “They’re not being fair to leaving our house like it was before the storm.”

In a letter to Dodgson and Ventura dated August 29, Allstate said it forwarded their concerns to their claims department, stating:

“Your concerns are important to us and we appreciate the opportunity to address them.”

However, the homeowners said they haven’t been contacted since receiving the letter.

News10NBC reached out to Allstate, the state insurance association, and the Brokers Association for an explanation, but has not received a response as of the time of this report. Allstate requested contact information for the affected homeowners, which Berkeley shared with their permission.

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