ALBANY, N.Y. — New York’s Electronic Benefits Transfer (EBT) system is back online after a 16-hour outage.

The system was undergoing a planned significant update, causing a service outage on Sunday, May 19. The outage was set to last from midnight until 11 a.m. however according to the NYS Office of Temporary and Disability Assistance, the outage lasted longer than planned.

During the upgrades, the state switched to a new EBT vendor, making services inaccessible including EBT card usage for food and cash transactions, cash withdrawals, and customer service support.

The upgrade involved a transition to the new ebtEDGE app and client portal, replacing the current ConnectEBT app and portal. These changes are crucial for EBT cardholders to note as they will need to download or access the new systems to manage their transactions, card freezing or unfreezing, and PIN changes post-update.

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